Here at NextGen, we stand behind our products 100%. With each order, we include a detailed comprehensive warranty package to put your mind at ease. We are committed to providing the best after-sales and warranty support to each of our clients. Our goal is to ensure that our clients have a positive purchasing experience.
What Our Warranty Covers
Our warranty covers the entire instrument. From the moment it leaves our facility, you are covered under warranty.
There is an additional lifetime service of supplying spare parts and accessories. After sale support is available any time.
What Our Warranty Does Not Cover
The lifetime service excludes consumables.
NextGen Material Testing, Inc. reserves the right to reject claims for warranty where it is determined that failure is caused by the Buyer’s modification, improper maintenance, misuse, or abuse of equipment.
A minimum of 12 months warranty, covering the machine top to bottom, from the first day the unit is delivered.