Technical support inquiries are typically answered within 24 hours. If the issue is urgent, NextGen also recommends calling the toll-free line for faster service. That makes the 24-hour window a practical benchmark for routine technical support questions.

For a smoother handoff, send the request through the technical support inquiry form or route it to After Sales/Tech Support, which is listed as extension 3. After-hours support is also available by email.

If you want help with this system, learn more and then contact us so the support team can review your setup and next steps.