Grips and fixtures are covered under NextGen’s standard warranty for manufacturing defects in materials or workmanship, with a minimum 12-month warranty period starting on the delivery date. Coverage applies to the accessory as supplied, when used and maintained correctly for its intended testing application.

Warranty coverage does not extend to normal wear items or consumables, or to damage caused by misuse, abuse, improper maintenance, or customer modification. In practice, jaw faces and jaw inserts are commonly treated as wear components because they can dull, chip, deform, or glaze from repeated clamping and specimen interaction. Replacements due to routine gripping wear are typically handled as service parts rather than a warranty claim.

For shipping damage or delivery-related issues, labs should complete and document a full incoming inspection promptly so any concerns can be addressed within the required inspection window.

If you want to confirm warranty treatment for your specific grip style and jaw-face material, review the accessory details and then learn more or request a quote with your specimen type, load range, and jaw-face style.