This system is backed by a minimum 12-month warranty that covers the machine top to bottom, starting on the day it is delivered. Coverage applies from the time the instrument leaves NextGen’s facility, so you are protected through shipment and into commissioning.

In addition to the warranty term, NextGen provides ongoing after-sales support and a lifetime service commitment to supply spare parts and accessories for the instrument. How an issue is handled can vary by the situation, for example technical guidance, parts support, or coordinating service based on the fault and your site requirements.

Consumables are excluded from the lifetime spare parts and accessories service. Warranty claims may also be declined when a failure is tied to buyer modification, improper maintenance, misuse, or abuse.

If you want to confirm warranty handling for your site, configuration, and service preferences, please learn more or request a quote.