It is NextGen’s goal to provide our customers with the best service and support possible on their quality control equipment from pre-sale to after-sale. Due to our vast network of local and global partnerships, we can offer the type of technical support that best reflects your particular need. NextGen takes pride in the fact that over 95% of all technical issues can be resolved remotely and effectively. This makes our clients extremely happy.

Should an in-person support be required for your quality control equipment, NextGen will connect you with a local partner who will be able to provide this service with our guidance to help come to the optimal resolution in the most time-effective manner. Due to the nature of our equipment, local laboratories who specialize in similar equipment, find it simple to navigate through any trouble shooting processes and bring the unit back up on-line in no-time. Learn more about our technical support and service.