Each NG-EML Series machine comes backed by NextGen’s Lifetime Product Support Advantage, ensuring long-term technical assistance for the lifetime of the system. From pre-sale consultation to post-installation support, our goal is to provide comprehensive service that aligns with your needs.

NextGen offers both remote and in-person technical support:

• Over 95% of technical issues are resolved remotely through guided troubleshooting, reducing downtime and eliminating the need for service visits in most cases.

• If on-site assistance is required, NextGen coordinates with certified local partners in your region. These partners work under our direct guidance to resolve the issue quickly and effectively.

• Our equipment is supported globally, and its standardized design allows qualified labs familiar with material testing systems to service the equipment with ease.

If you’d like to learn more, feel free to contact us directly or request a quote for a technical support inquiry.