Technical support is available to help optimize your universal testing machine grip and fixture setup. For quick setup questions and troubleshooting, you can reach the team by phone or through a technical support inquiry, and for hands-on optimization, on-site service can be arranged.

Remote support is typically the fastest path for dialing in issues like specimen slippage, jaw face selection, grip sizing, alignment concerns, or how to mount a bending, compression, or specialty fixture for your method.

When you need in-person help, NextGen offers on-site installation and training services performed by qualified technicians and quality engineers. On-site work commonly includes installing the system, making physical and electrical connections, verifying operation, and mounting and checking peripheral fixtures and transducers supplied with your order.

If you want to confirm the best support approach for your specific specimens and test method, review this lineup to identify your grip or fixture type, then contact us to schedule setup optimization. You can also learn more about the available grip and fixture options.