Yes, we support the full lifecycle of this leather abrasion tester, including installation assistance, technical support, and troubleshooting. Whether you are setting up a new system or optimizing an existing workflow, we work directly with your team to ensure the tester is configured and running correctly for your specific applications.

Installation support typically covers proper setup, calibration alignment, and verification against your intended test methods such as dry and wet abrasion or color transfer testing. For labs with specific workflows, we can help tailor the setup to match your materials, specimen preparation, and internal quality procedures.

Ongoing technical support includes guidance on operation, maintenance, and resolving performance issues. This may involve:

• Step-by-step troubleshooting for inconsistent abrasion or color fastness results
• Recommendations for consumables and proper specimen handling
• Calibration checks and preventive maintenance practices
• Application support for standards-based testing methods

If you are running complementary durability tests, we can also help align methods across systems like the GenBally Flex for flex resistance or the GenFlex Sole for whole-footwear testing.

For help with setup, troubleshooting, or ongoing support, you can learn more about this system or request a quote to connect with our technical team.